Refund policy
Return & Refund Policy
At Incrafts, every order is carefully checked and packed before dispatch to make sure it reaches you in the best possible condition.
If you receive a damaged, defective, or incorrect item, or wish to request a return for any eligible reason, please contact us within 5 days of delivery.
Return & Exchange Guidelines
- The product must be unused, undamaged and in its original packaging to qualify for a return or exchange.
- Any product that has been used, modified, damaged after delivery, or returned without its original packaging may not be accepted.
- For returns requested due to personal preference or change of mind, where the product is not damaged or defective, the return shipping cost will be borne by the customer.
- Once the returned product reaches us, it will be checked by our team. Eligible refunds or exchanges will be processed within 2–5 working days after inspection.
- For COD orders, approved refunds will be transferred to the customer's bank account. Bank details may be required for the refund.
- For prepaid orders, approved refunds will be credited back through the original payment method.
- If you receive a damaged or defective product, please send us clear photographs/videos of the product along with the packaging. This helps our team verify the issue and assist you quickly.
- Please contact our team and receive return approval before sending any product back. Returns sent without prior approval may not be accepted.
Partial COD Orders
In certain cases, Incrafts may request a small advance payment to confirm a COD order.
This advance amount is non-refundable if the customer refuses, cancels, or does not accept the order at the time of delivery.
We may apply this requirement to selected orders where additional confirmation is needed before dispatch.
Need Help?
For any assistance related to returns, exchanges or refunds, please contact our customer support team:
WhatsApp/Phone: 7302110396